Returns Policy
ALL RETURNS MUST BE PRE-APPROVED BY DESERT TECH MUNITIONS AND ASSIGNED A RERTURN MERCHANDISE AUTHORIZATION NUMBER (RMA#). ANY RETURN THAT ARRIVES WITHOUT AN RMA# MAY BE REFUSED OR WILL BE SEVERELY DELAYED IN PROCESSING. Please contact us first using our contact-us page before returning your order. You may return most new, unopened, undamaged items within 30 days of delivery for a full refund. Shipping charges are non-refundable and we may assess a 25% restocking fee if necessary. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please make sure that the product you are ordering is the correct product. We will not cover or refund the shipping costs from an incorrectly placed order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We ship all in-stock orders within 24 hours of receiving your order. Orders received over a weekend or holidays may experience an additional 1 to 2 day delay. Note that there are restrictions on some products, and depending on your states regulations, some products cannot be shipped directly to your preferred address. States with ammunition restrictions will be shipped according to the laws and restrictions of those states.
When you place an order, our website will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. In the rare event that the quoted rate posted on the website is incorrect, we will contact you directly to discuss any discrepancies. We strive to provide the fastest and most economical shipping possible, there may be times where we will upgrade your shipping to a quicker or more economical carrier other than the one you specified. This of course will be at no additional charge.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Desert Tech Munitions will package your order as safely and securely as possible to minimize any possible damage to your products. Damaged shipments due to carrier neglect are the responsibility of the customer. All damaged shipment claims must be filed by you. Desert Tech Munitions will do whatever possible to assist you in the claims process, but the customer is required to initiate, maintain and receive the claim with the carrier. Please remember to keep all packaging and take photo's of all damaged deliveries to assist with your claim process. If possible, notify and document any visible damage to the package at the time of delivery before signing for your package.
Pricing
Desert Tech Munitions strives to keep all its information on our website updated and as accurate as possible, including availability and pricing. Because of the volatility of ammunition availability, production costs, shipping costs, prices, and availability may change regularly and without notice. In the event of a price change after your order has been placed, we may contact you to discuss the price changes and continuance of your order. There is no guarantee on pricing of products that are out of stock. In the event of an order cancellation, the refund process will be handled according to our refund policy.